Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Privacy Policy") explains how the Coach ("the Coach" "we," "us," or "our" or "Company" ) collects, uses, discloses, and safeguards information when you ("you" or "your" or "user") use our website, www.thecoach.co.in ("Website"). By using or accessing the Website or our services, you agree to this Policy. If you do not agree with any part of these policies, please do not access the Website or use our services.

2. Information We Collect

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

The types of personal information we obtain about you depends on how you interact with our Website and use our services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you such as including but not limited to your name, email address, phone number, billing and shipping addresses, payment-related confirmation details, account credentials, and any information you provide voluntarily when interacting with customer support or other communication channels.

Information Automatically Collected

We may automatically collect usage-related information including device identifiers, browser details, IP address, access times, interaction logs, session data, and technical information generated by cookies, pixels, and similar technologies.

Information Received from Third Parties

We may receive personal information from third-party service providers including but not limited to hosting partners, analytics providers, marketing vendors, payment processors, and logistics providers. Such information will be processed in accordance with this Privacy Policy.

3. How We Use Your Information

Your personal data may be used for the following purposes including but not limited to:

To process registrations, payments, and transactions;
To deliver coaching sessions, workshops and related services;
To communicate session or workshop details, updates or service-related information;
To provide customer support and respond to queries;
To send relevant updates, newsletters, or marketing communications (you may opt out at any time);
To comply with legal and regulatory obligations.

We do not knowingly collect personal information from children. In compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act), verifiable parental consent is required for any processing of children's data, and such data will not be retained beyond the period necessary for lawful processing. If you believe we have collected data from a child, you may contact us to request deletion.

4. Consent

By providing your personal data and using our Website, you consent to the collection, use, storage, and processing of your information in accordance with this Policy. We may retain personal information for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations, to enforce our rights, or for legitimate business interests.

You may withdraw your consent at any time by contacting us at the details provided below. Withdrawal of consent may affect your ability to access certain services, subject to legal or contractual requirements.

5. Data Sharing and Disclosure

We may share your information with:

Third party payment gateways, payment processors, service providers strictly for service delivery;
Technology and hosting partners;
Legal or regulatory authorities where required by law.

All third parties are required to protect your data in accordance with applicable laws. Your data may be stored or processed in jurisdictions outside India depending on where our service providers operate. Where legally required, we will ensure reasonable safeguards for international transfer of personal data and compliance with DPDP, GDPR, and other applicable regulations.

6. User Rights

Subject to applicable legal limitations, you may request to:

Access your personal data;
Request correction or updating of inaccurate data;
Request deletion of personal data;
Withdraw consent;
Raise grievances regarding data processing.

Requests may be made using the contact details provided below.

7. Limitation of Liability

The Website shall not be liable for any unauthorized access, loss, or disclosure of data arising from circumstances beyond its reasonable control, including cyberattacks, system vulnerabilities, or user negligence in protecting login credentials.

8. Cookies and Similar Technologies

The Website may use cookies or similar technologies to enhance user experience and analyse website usage, traffic. You may control cookie preferences through your browser settings.

9. Compliance

We process data in accordance with applicable laws including the Digital Personal Data Protection Act, 2023 along with the amendment,2025 (DPDPA), the Information Technology Act, 2000 and associated rules, the General Data Protection Regulation (GDPR) where applicable, and the California Consumer Privacy Act (CCPA) where applicable. This Policy is designed to meet global data protection standards where our users may be located.

10. Changes to this Policy

We may update this Policy from time to time. The "Last Updated" date on the Website shows the current version.

11. Contact

Company: The Coach
Email: salonisuri@thecoach.co.in
Contact No: 919004798135